Mark Friend, Managing Director, The Northwest Restaurant Group -
"The training (It Filters Down) has proven to be beneficial on many levels. The management teams were trained in various areas, from customer care to leadership skills. The techniques that they have learnt are evident on a daily basis. The training day has instilled in them a confidence and enthusiasm that was not previously present and has certainly been the catalyst for the development of well rounded managers."
Michael Hawkins (National Advisor for the Department of Children, Schools and Families) -
"Engages and involves students in an enthusiastic manner. A committed trainer who really hits the spot."
Mathew Kirby (Founder of Mongolian Barbeque, London) -
“Mark is a dynamic trainer and really helped develop a number of key employees within our business over a period of a number of years. Full of energy and ideas, he really helped us pull together a positive training structure over a period of time. I can highly recommend him”
Victoria Whiteside, General Manager of Bistro Jacques, Liverpool. (It Filters Down Workshop) -
"our day was very high energy…... good to work with someone so experienced who related to our daily challenges."
Pavel Long, General Manager of Bistro Franc, Liverpool (It Filters Down Workshop) -
"great to have a training session like this, learning how to delegate effectively has made my job easier......and calmer!"
Allen Wolff (Owner of BD’s Mongolian Barbeque, Washington D.C.) -
“Mark came to work with me for 6 months and ended up staying for 5 years! An excellent General Manager, he has ways of connecting with training content and people that brings the best in both to life!”
Kasia Lukawiecz, General Manager of Bistro Jacques, Liverpool (It Filters Down Workshop) -
"the session was exhausting but I would do it again tomorrow...I am so much more confident with customers"
Feedback from our recent Level 2 in Food Safety course - June 2nd, 2010 -
The attendees were from the following areas:
36% ran their own food business, 25% worked in a care home, 13% were restaurant managers, 13% kitchen assistants and 13% unemployed and looking to enhance their prospects.
At the end of the course candidates are asked to rate various aspects ranging from the tutor's knowledge, presentation skills, opinions on training materials, videos etc and an overall opinion of the day. The feedback received fell into the following categories:
Excellent: 40%
Very Good: 58%
Good: 2%
Feedback in other comments included: "superb" "very entertaining" "very friendly approach" "informative, fun and entertaining" and "best tutor I've seen!"
This course had a 100% pass rate.
36% ran their own food business, 25% worked in a care home, 13% were restaurant managers, 13% kitchen assistants and 13% unemployed and looking to enhance their prospects.
At the end of the course candidates are asked to rate various aspects ranging from the tutor's knowledge, presentation skills, opinions on training materials, videos etc and an overall opinion of the day. The feedback received fell into the following categories:
Excellent: 40%
Very Good: 58%
Good: 2%
Feedback in other comments included: "superb" "very entertaining" "very friendly approach" "informative, fun and entertaining" and "best tutor I've seen!"
This course had a 100% pass rate.
Food Safety Level 2 course July 6th, 2010 -
"Tutor made it fun, easy to listen to" - Amy, nursery school teacher
"Mark made it so easy to understand and I enjoyed the group interaction" - Joanne, nursery school teacher
"This is the best session I have attended and I have been to at least 3 before" - Kim, Chef in a Child Care centre
"Made what could be a very dull subject interesting and informative" - Katharine, pre-school teacher
"Lots of group interaction encouraged and I liked the hand-outs" - Arati, playgroup employee
"Mark made it so easy to understand and I enjoyed the group interaction" - Joanne, nursery school teacher
"This is the best session I have attended and I have been to at least 3 before" - Kim, Chef in a Child Care centre
"Made what could be a very dull subject interesting and informative" - Katharine, pre-school teacher
"Lots of group interaction encouraged and I liked the hand-outs" - Arati, playgroup employee