"It Filters Down" is a one-day workshop for hospitality managers that focuses on behaviour and communication in the workplace.
The session adopts a subtle rather than dictatorial approach and really is a workshop where everyone contributes, the sole learning objective being to provoke managers to CONSIDER HOW THEY CAN IMPROVE THEIR CONTRIBUTION. We address their role, performance and their influence on staff, customers, colleagues and superiors, reinforcing the statement “It Filters Down.”
Standards in the UK, particularly regarding customer service, professionalism and fully understanding the role of a manager, can lag well behind many other countries... and this can make or break your business.
The session is tailored to the needs of the attendees and is ideal for businesses who have somewhat neglected the development of their managers, whether due to time, awareness or financial reasons. Additionally, more progressive establishments have found that this workshop fits in well with their ongoing development of managers.
The session adopts a subtle rather than dictatorial approach and really is a workshop where everyone contributes, the sole learning objective being to provoke managers to CONSIDER HOW THEY CAN IMPROVE THEIR CONTRIBUTION. We address their role, performance and their influence on staff, customers, colleagues and superiors, reinforcing the statement “It Filters Down.”
Standards in the UK, particularly regarding customer service, professionalism and fully understanding the role of a manager, can lag well behind many other countries... and this can make or break your business.
The session is tailored to the needs of the attendees and is ideal for businesses who have somewhat neglected the development of their managers, whether due to time, awareness or financial reasons. Additionally, more progressive establishments have found that this workshop fits in well with their ongoing development of managers.
The course addresses the following areas and when booking the workshop you will be invited to highlight those that you would most like us to focus on:
Training, Team building and Motivation
Hiring / Recruitment
Understanding Finances / Profitability
Organisation and Planning
Customer Service and Marketing
Professional Development and Values
Training, Team building and Motivation
Hiring / Recruitment
Understanding Finances / Profitability
Organisation and Planning
Customer Service and Marketing
Professional Development and Values
“The Extra Mile” is a workshop for all staff and targets the impact and importance of good customer service in a half-day session. With customers more likely to not return than complain, it makes good sense to focus on the face of your business.
We address differing perceptions, basic requirements and expectations and how to exceed them, teamwork, fun and responsibilities to your business.
One activity involves creating a person specification for a job, developing agreement in the standards to be met whilst in your employment.
The session is motivational and will increase your staff's morale whilst improving standards of service to your customers.
We address differing perceptions, basic requirements and expectations and how to exceed them, teamwork, fun and responsibilities to your business.
One activity involves creating a person specification for a job, developing agreement in the standards to be met whilst in your employment.
The session is motivational and will increase your staff's morale whilst improving standards of service to your customers.
