It Filters Down! 

It Filters Down is a one-day workshop for restaurant, hotel and other hospitality managers that is focused on behaviour and communication in the workplace.

The objective is to subtly provoke managers to consider their role, performance and the impact of their actions to staff, customers, colleagues and superiors, reinforcing the statement “It Filters Down.”

The session avoids a dictatorial approach and really is a workshop where everyone contributes, the sole learning objective being to get the managers to THINK and CONSIDER HOW THEY CAN IMPROVE THEIR CONTRIBUTION.

Standards in the UK, particularly regarding customer service, professionalism and fully understanding the role of a manager, lag well behind those in other countries.  This session is tailored to the needs of the attendees and is ideal for businesses who have somewhat neglected the development of their managers, whether due to time, awareness or financial reasons.  Additionally, more progressive establishments have found that this workshop fits in well with their ongoing development of managers.  

When booking the workshop you will be asked to highlight which of the areas below you would most like to focus on:

Training, Team building and motivation

                                                             Hiring / Recruitment                                                            

Understanding Finances / Profitability 

Organisation and Planning

Customer Service and Marketing

Professional Development and Values

Visit testimonials to see feedback on this course or contact us if you have any questions or would like to make a booking.