The Extra Mile

Whilst “It Filters Down” has a module that addresses Customer Service from a management perspective, “The Extra Mile” is for all staff and targets the impact and importance of good customer service in a one-day session.  We address the differing perceptions, basic requirements and expectations, exceeding expectations, understanding differing personalities, teamwork, fun and responsibilities to your business.

One activity involves creating a person specification for a job, developing a sense of agreement in the type of person one should be and provoking thoughts on the type of service they should provide whilst in your employment.

The session is motivational and hits areas such as ethics, responsibilities and respect that would often be difficult for the actual business owner to approach or demand.