all training matters is run by Mark Coates. He has 20 years’ experience in all aspects of the hospitality industry both in the UK and the USA.

Mark is an accomplished General Manager who has worked up to Operations Manager level as a consultant. He worked for Pizza Hut and Mongolian Barbeque UK before taking his skills to the USA for 7 years to help Mongolian Barbeque US implement their expansion programme.

After a hugely successful operations career Mark has focused specifically on his strengths and what he enjoys, Training & Development & management solutions for small and large hospitality outfits, both front & back of house. He has also worked for Holiday Inn (U.S), The Palm Restaurant Group (New York), Austin Grill (U.S), and Henley Regatta to name a few.

all training matters was born from both his passion for training & development and his disillusionment with the trainers he had previously employed.  Most seemed so mediocre, even boring, one-dimensional and disconnected.…there had to be an opportunity here for someone who's not totally monotone and shows some interest!

The last few years have been very pleasing as the business grows, retains customers and makes friends. It would be fair to say that Mark’s commitment to customer service and the delivering of training that is both relevant and enjoyable has been the cornerstone of our success.